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Privacy Policy

Effective Date: July 2026

Sweet Memories Candy Emporium (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights when using our website or purchasing from us.

By using our website, you agree to this Privacy Policy.

1. What Information We Collect

Depending on how you use our website, we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment details (processed securely through third-party payment providers)
  • Order history
  • Information you provide through contact forms or enquiries
  • Any other information you choose to provide to us

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and analytics data

2. How We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to updates or newsletters
  • Submit an enquiry
  • Browse or interact with our website

Some information is collected automatically through cookies and website analytics tools.

3. How We Use Your Information

We may use your information to:

  • Process and deliver orders
  • Respond to enquiries
  • Provide customer support
  • Manage your account
  • Improve our website and services
  • Send order confirmations and delivery updates
  • Send promotional emails where you have chosen to receive them
  • Meet our legal obligations
  • Prevent fraud or misuse of our website

4. Payment Information

Online payments are processed by secure third-party payment providers. We do not store your full credit or debit card details on our website. Payment providers manage your payment information in accordance with their own privacy policies.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Understand website traffic
  • Improve website performance

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

6. Marketing Communications

If you choose to subscribe to marketing communications, we may occasionally send you information about products, promotions and special offers. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Disclosure of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • IT service providers
  • Marketing service providers
  • Professional advisers
  • Government authorities where required by law

These providers are only given the information reasonably necessary to perform their services.

8. Storage and Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. However, no website, online system or electronic transmission can be guaranteed to be completely secure. By using our website, you acknowledge that information transmitted over the internet is at your own risk.

9. Access and Correction

You may request access to the personal information we hold about you. If any information is inaccurate or out of date, you may request that it be corrected. We may require reasonable verification of your identity before processing your request.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read the privacy policies of any external websites you visit.

11. Children’s Privacy

Our website is not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent where required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective once the updated version is published on this website.

13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related enquiry, please contact Sweet Memories Candy Emporium using the contact details provided on our website.

14. Australian Privacy Law

This Privacy Policy is intended to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Nothing in this Privacy Policy limits any rights you may have under applicable Australian privacy laws.

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